SCS - Return - Refund policy
Return Policy:
Whether you buy just one bottle or many, every order comes with 1 year of purchase protection. If you don’t see or feel the difference, just return all your bottles (full and empty) for a full refund of your purchase price. Don’t have all the bottles? No worries! We’ll refund you for everything you send back.
*Our satisfaction guarantee applies to the product purchase only; shipping charges or return shipping costs will not be credited.
How can we help?
We’re truly sorry to hear that the product you purchased didn’t meet your expectations. We understand how disappointing that can be, especially when you were looking forward to seeing the promised results. We’re committed to ensuring you have a positive experience with us, and we'd love to make it right. Instead of going through the hassle of returning your package for a refund, we’d love the opportunity to help you troubleshoot.
Start the Return Process:
- Before sending your package back, visit our Self-Service Portal to get an RMA# and Return Instructions.
- In the Self-Service Portal, click on "My Orders" and follow the prompts to obtain your RMA and start the return process.
- Visit the Self-Service Portal here.
Note: If your package was delivered outside of the US, please email mail@suncoastsciences.com for special return instructions.
We're here to help! If you have any questions or need further assistance, just let us know.
Best regards,
~The Sun Coast Team