SCS - Return Instructions

Sun Coast Sciences Return Instructions

return all unopened product up to 1 year from purchase date

  1.  If your package has NOT been opened: 
    1. There is no need to open it. We'll use the packing slip that is located inside to document your return - please skip to the  "4. How to return your package" section below.
  2.  If your package has been opened: 
    1. INSIDE the package you ship back to us include your name, RMA (or Order ID #), your shipping address, the reason you are returning the item, the names and quantities of the items you are returning. Feel free to use the original packaging. 
    2. Most of this information is already on your packing slip! If you do not have your packing slip, you can print and complete this form, or write the needed information on a piece of paper and include it in your return package. 
    • Here's what we need: 
    • Your name and address (already on packing slip)__________________________________________________________________________________________
    • Your Order ID/RMA # _________________ (already on packing slip)
    • Which product and how many bottles of each are you returning?_____________________________________________________________________________________________
    • Circle your Reason for Returning (or write it down)

    3. Reason for returning

A. adverse reaction (specify) ______________ F. overstocked
B. defective or damaged product  (specify) ______________ G. shipping issue
C. did not get expected results H. did not like taste/texture/size
D. financial I. wrong product received/trade
E. medical advised against using J. product expired

 4. How to return your package:

  • Complete the required information above and return it inside your package.
  • Ship your return package back via the shipper of your choice (United States Postal, UPS, FedEx etc.). 
  • Ask for a tracking number to be assigned to your package.
  • Email us your tracking number to receive your refund (details below).

Ship your package to:

Resurge Fulfillment

C/O Sun Coast Sciences

630 Spice Islands Drive Suite A 

Sparks, NV 89431

The United States Postal Service makes it easy to create an account then purchase and print labels right from their website. Then you can place the item directly in your mailbox without ever leaving your house. 

Here’s how https://www.usps.com/ship/online-shipping.htm


5. How to receive an immediate refund: 

*To receive a refund send an email to mail@suncoastsciences.com
 and include the following:
  • Tracking number for the package you are returning:
  • Name on the order:
  • Your RMA or Order ID:
  • Name of product & number of bottles being returned?
  • Your Reason for returning the item/s (see #3 above):

6. When will your refund be processed?

We'll process your refund as soon as we receive an email containing your return/refund information (  see above: "5. How to receive an immediate refund"). 

Please understand that from the date we receive your return tracking information, it may take approximately 5-10 business days for the refund to appear in your account depending on your bank's procedures.

If you do not reply, we will process the refund once our warehouse has recorded your return. Please note, the warehouse can take up to 2 weeks for this process.


Questions?

If you have questions, we are always here to help! 

Email: mail@suncoastsciences.com

Phone: 1-888-281-6816

THANK YOU!

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